Client Service Manager - Healthcare

About the Company The Florence Nightingale Agency has been dedicated to providing exceptional home-based support services since 1997. We pride ourselves on our commitment to quality, efficiency, and a friendly, proactive approach. Our team of office staff and support workers is focused on helping individuals live their lives to the fullest, both at home and within their communities. As we continue to grow in the Marlborough and Tasman regions, we are looking for a new Client Services Manager to join our team. About the Role The Client Services Manager (CSM) will have overall responsibility for delivering services to our clients while ensuring we meet our contractual obligations. In this mixed role, the CSM will support coordinators with rostering and scheduling, follow up with support workers on shift, and manage incidents and accidents. Additionally, the CSM will assist our audit team in meeting contract requirements and be the local representative for funders and other community agencies. A key aspect of this role involves supporting our most complex clients, ensuring they are safe and receiving the assistance they need. The CSM will also play a vital role in our Flexible Support Service, conducting initial client visits with individuals with disabilities. This team is dedicated to empowering disabled people and their families, allowing them to have a greater say in the type of care they receive and how it is delivered, in accordance with the ministry's purchasing guidelines and the principles of enabling good lives. On a day-to-day basis, the CSM may visit funders, follow up after incidents, meet with clients, complete new plans with clients, answer calls, and assist individuals in determining whether purchases, such as scooters, swimming lessons, or artwork, will effectively support their goals and fit within established guidelines. This position is based in our Blenheim office and involves close collaboration with coordinators located in Blenheim and Christchurch. You will also receive ongoing support from our Canterbury-based CSM and Senior Coordinator. Requirements We are looking for a candidate who: - Is compassionate and committed to providing excellent service - Has experience in service leadership - Is dedicated to best practices and customer service excellence - Ensures that all individuals are treated with dignity and respect - Has experience managing services, including handling complaints, compliments, and incidents - Thrives in a dynamic, growing, and busy environment - Possesses proven experience that aligns with the responsibilities of this role Benefits This role offers a Monday to Friday schedule, with hours ranging from 32 to 40 per week. If you are passionate about making a difference in your community and meet the above requirements, we encourage you to apply and join our encouraging and energetic team at the Florence Nightingale Agency.