Customer Support Advisor - Waipukurau

About the Company Brandt is a leading equipment dealer recognized for our exceptional support and well-known brands. With a global presence that includes dealerships in Canada, New Zealand, and Australia, we are united by a common goal: to empower our customers to achieve success through reliable equipment solutions and outstanding service. Our customers rely on Brandt to keep their operations running smoothly, and we are committed to meeting that demand with exemplary customer service and our industry-leading partner, John Deere. About the Role Our Waipukurau branch is currently seeking a proactive and customer-focused Outbound Customer Support Adviser to join our team. In this role, you will be responsible for reaching out to customers to provide information on Brandt parts and services, ensuring they experience seamless service. If you have a passion for agricultural equipment, strong communication skills, and a dedication to customer service and sales, we encourage you to apply for this exciting opportunity. Position Responsibilities In this role, you will: - Conduct outbound calls to existing and potential customers to provide information on Brandt parts, maintenance, and repair services. - Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales. - Assist customers in accurately identifying their parts and service needs. - Provide detailed information on Brandt parts, pricing, and service options. - Collaborate with the service team to schedule appointments and allocate resources efficiently. - Educate customers on the importance of routine maintenance and recommend appropriate services for their equipment needs. - Maintain accurate records of customer interactions, orders, and service history in our CRM system. - Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships. - Stay informed about the latest Brandt product releases, service offerings, and industry trends. About You To succeed in this role, you will need: - A minimum of 5 years of sales experience in the heavy equipment industry, preferably in a similar role. - Previous experience in outbound customer service, telemarketing, or sales roles. - Strong knowledge of agricultural equipment parts and services. - Excellent communication and interpersonal skills. - The ability to build rapport and maintain positive relationships with customers. - A results-driven mindset with a focus on achieving sales targets. - Proficiency in computer systems and software used in customer relationship management (CRM). - The ability to work independently as well as part of a team. - Strong organizational and time management skills. - The capability to plan, develop, and communicate territory coverage to maximize sales potential. - A high school diploma or equivalent; technical training or certification in the heavy equipment industry is a plus. - Willingness to travel within the territory and work flexible hours. - A valid driver’s license. Benefits We offer a competitive salary and commission structure, along with a company vehicle and tools of the trade. You will have access to ongoing training and professional development opportunities in a positive and supportive work environment. Additionally, we provide employee discounts on services and Brandt products. If you believe this opportunity aligns with your skills and aspirations, we invite you to apply online today. Please note that we have multiple openings across our branches. For a full list of available positions, please visit our website: Brandt Careers | Jobs at Brandt.