Family Store Collection and Delivery Coordinator

About the Company At The Salvation Army, we operate a nationwide network of over 130 Family Stores, dedicated to selling a variety of quality donated goods. We also provide a complimentary pick-up service for donations and deliver sold items. Our Wellington Family Store Group utilizes a small truck and van service to ensure a seamless customer experience. Each day brings new opportunities to meet individuals from diverse backgrounds, contributing to our mission of making a positive impact in the community. About the Role We are seeking a Collection and Delivery Coordinator, a vital role that supports the success of our stores. In this position, you will be responsible for collecting and delivering donated goods in a safe, efficient, and timely manner, while delivering exceptional customer service that encourages repeat visits. Key responsibilities include: - Delivering excellent customer service to both customers and donors - Completing collections and deliveries of goods according to a daily schedule - Planning and scheduling efficient routes to optimize store operations - Safely loading, unloading, and stacking goods - Conducting daily vehicle checks to maintain high standards of vehicle condition - Adhering to all policies and standard operating procedures, particularly regarding health and safety - Assisting with general duties in the Family Stores as needed Requirements We are looking for a resilient, positive, and team-oriented individual who can connect easily with people from various backgrounds. The following qualifications are essential: - A full, current, clean New Zealand driver's license, class 1 (motor vehicle), and confidence in operating and maintaining a small truck (both manual and automatic) - A collaborative spirit and ability to work closely with colleagues to achieve goals and targets - Physical fitness to manage regular heavy lifting, as this is a daily requirement - Self-management skills to prioritize tasks effectively, especially under pressure - Strong spatial awareness and a logical, problem-solving mindset - Clear verbal and written communication skills - Proficiency with various retail and communication technologies - A commitment to ethical practices that build trust within the Family Stores, upholding the values of The Salvation Army - Comfort with established procedures while exercising sound judgment when necessary - Legal right to work in New Zealand; employment offers are contingent upon satisfactory Ministry of Justice clearance/police checks Benefits We offer a range of benefits to our employees, including: - An additional week of annual leave awarded on July 1 - Free confidential counseling services to support your wellbeing - Subsidized flu vaccinations - Discounted Medical Insurance with Southern Cross - A TSA discount card for various retailers - Opportunities for personal growth and development - A varied and fast-paced work environment - A supportive team of like-minded individuals - The opportunity to make a meaningful difference in your community - A friendly and enjoyable team atmosphere - A set monthly roster, with opportunities for additional hours as needed This is a permanent, full-time position requiring a commitment of 40 hours a week. Please note that Family Stores operate on public holidays. The starting salary for this role ranges from $27 to $30 per hour. The Salvation Army is proud to be an equal opportunity employer, recognizing that diverse workplaces lead to greater success. To review the position description, please copy and paste this link into your browser: https://expressonline.haineslink.co.nz/pdfs/795097_Other.pdf To apply for this position, please visit our job site and enter the job code 12028TM.