Casual Library Customer Service Assistants

About the Company At Waimakariri Libraries, we are dedicated to fostering a welcoming and vibrant community through our library services. We take pride in providing exceptional customer service and creating an engaging environment for individuals of all ages. We are currently looking to expand our team with motivated individuals who share our passion for helping others. About the Role We have two casual positions available for Library Customer Service Assistants to work across our libraries in Kaiapoi, Rangiora, and Oxford. These roles are ideal for individuals seeking flexible work on an as-needed basis. As a Library Customer Service Assistant, you will engage with our community, providing essential support in accessing library resources and services. Your responsibilities will include delivering front-line services that enhance the library experience for our patrons. This may involve assisting customers in accessing and downloading eBooks, navigating online courses, recommending books, and helping to organize fun and engaging programs and events for all ages. You will also play a key role in ensuring our collections are accessible and appealing to our visitors. Requirements To excel in this role, you will need to demonstrate strong interpersonal skills and empathy, enabling you to support a diverse range of patrons in utilizing the library's spaces, collections, services, and technologies. The ideal candidates will possess: - A genuine interest in and warmth for engaging with people - The ability to thrive in a busy, people-centered environment - Quick adaptability to new processes and technologies - Skills to assist customers in using digital resources - A commitment to continual professional development - Excellent teamwork skills and a positive attitude - Good physical fitness, as the role requires being on your feet for most of the day - Willingness to work on weekends or evenings as needed Benefits In addition to a fulfilling work environment, this position includes an additional 8% loading for sick and annual leave remuneration. For more details, you can refer to the Library Assistant Position Description available on the Council's website. If you have any questions or would like further information, please contact Operations Team Leader Jasmin Lancaster at 0800 965 468 (0800 WMK GOV) or via email at library@wmk.govt.nz. Applications for this position close on Sunday, 14th September 2025. We are proud to be an equal opportunity employer and encourage individuals from all backgrounds to apply.