Inbound Consultant

About the Company At FMG, we take pride in our status as New Zealand's leading rural insurance specialist, a position we have held since our inception in 1905. We are 100% New Zealand owned and operate as a mutual, reinvesting our profits back into the business to keep our premiums competitive. Our commitment to protecting the interests of rural New Zealand has driven our success for over a century, and we continue to foster a working environment that values achievement and celebrates success. About the Role We are currently seeking Inbound Consultants to join our award-winning National Advice & Service Centre team. As the voice of FMG and the first point of contact for our clients, you will play a crucial role in delivering exceptional customer service. Your responsibilities will include addressing queries, solving problems, and ensuring that we consistently meet our promise of providing a world-class customer experience. This role goes beyond simply answering the phone. We expect you to identify and request quality referrals, recognize opportunities, and promote the benefits of being part of FMG to both existing clients and potential new members. We are looking for passionate individuals who are eager to build a career with us and excel in a service-oriented environment. Requirements To thrive in this position, you will need to possess an excellent telephone manner, strong listening skills, and a dedication to customer service. Problem-solving abilities and adaptability are essential, as is the willingness to learn and retain complex information. A high level of computer literacy is also important for success in this role. We will provide comprehensive training and support to help you reach your full potential. Benefits At FMG, we understand that our success is driven by our people. When you join our team, we prioritize your well-being and ensure you feel like a valued member of the FMG family. In addition to the opportunity to kick-start your career, we offer a range of attractive benefits, including: - Free life insurance and income protection - A 4% company contribution to superannuation - Flexible working practices - Five paid professional development days - Two paid wellbeing days - Annual salary reviews - A paid give-back day each year Application Details If you are ready to work in a supportive team environment within an organization that fosters a positive culture, we invite you to apply for this exciting opportunity. The application deadline is 5 PM on Sunday, September 21, 2025. Please note that applications will only be considered if accompanied by a completed application form. The role is set to commence on Monday, November 10, 2025, and we will be holding an Assessment Centre for this position on Wednesday, October 8, 2025. We look forward to receiving your application and potentially welcoming you to the FMG family.