Customer Care Representative

About the Company At NZ Post, we are dedicated to connecting people—families, friends, communities, and businesses—across the globe. Our mission is to provide exceptional service and communication, ensuring that every interaction with our customers is warm, friendly, and positive. We take pride in being the front-facing aspect of our operations, and we understand that the customer experience is paramount to our success. About the Role We are currently seeking a Customer Care Representative for a fixed-term position based at our office located at 145 Orchard Road, Harewood, Christchurch. This role will run from October 6, 2025, to January 9, 2026, with full-time hours of 40 per week, Monday through Friday, between 8:00 AM and 5:30 PM. In this position, you will be responsible for receiving and responding to customer inquiries across various platforms, including phone, email, and social media. You will resolve customer queries end to end while navigating multiple systems. Your customer service skills will be vital in managing challenging situations, with support provided as necessary. Please note that candidates will be required to undergo online testing to assess their technical capabilities. If selected, you will need to complete this testing promptly. Additionally, you must be available for an in-person evaluation for half a day between September 1 and September 3, 2025. Requirements We are looking for individuals who: - Enjoy problem-solving and can independently find solutions to customer queries - Demonstrate resilience and the ability to "bounce back" from challenges - Possess strong written and verbal communication skills - Are tech-savvy and capable of multitasking across various systems - Can engage with diverse individuals and handle queries while maintaining composure under pressure - Thrive in a dynamic working environment and exhibit adaptability Benefits At NZ Post, we believe that our people are our greatest asset. We offer a range of benefits, including: - Access to a Wellness portal to support a long, happy, and healthy lifestyle - Free onsite parking - Paid days off on public holidays Please be aware that all external applicants must provide proof of eligibility to work in New Zealand. Successful candidates will also undergo a security and credit check and may be required to complete a drug test. Joining NZ Post is more than just a job; it is an opportunity to be part of a diverse and inclusive team. We are proud to hold Rainbow Tick certification and are committed to creating a safe environment that celebrates the uniqueness of our workforce. If you share our values and are excited to contribute to our mission, we encourage you to apply.