Assistant Store Manager

About the Company Mountain Warehouse is a leading outdoor retailer, dedicated to providing our customers with high-quality products and exceptional service. We pride ourselves on our passionate team members who strive to create memorable experiences for our customers. As we continue to grow, we are looking for a dynamic and motivated individual to join us in Christchurch as a Store Manager. About the Role As a Store Manager at Mountain Warehouse, you will play a crucial role in leading our store to success. Your passion for empowering teams and delivering outstanding customer experiences will drive our mission forward. You will be responsible for exceeding sales targets, fostering collaboration among your team, and ensuring the smooth operation of the store. This is an exciting opportunity to lead with purpose and make a significant impact in our community. Key Responsibilities Leadership and Team Development In this role, you will motivate and inspire your team to perform at their best, cultivating a culture of positivity, engagement, and excellence. You will build a strong and collaborative team that aligns with our shared goals and vision for success. Proactively addressing employee relations and supporting ongoing learning and development will be essential. Clear and open communication will be vital in ensuring trust and alignment across all levels of the team. You will provide your team with the necessary knowledge and tools to deliver exceptional customer service. Operational Excellence You will oversee the daily operations of the store, ensuring efficiency and adherence to company policies. Maintaining high standards of visual merchandising and housekeeping will create an inviting shopping experience for our customers. You will prioritize health, safety, and well-being by conducting regular risk assessments and maintaining a secure environment. Additionally, you will be responsible for recruiting, retaining, and developing top talent to build a high-performing and motivated team. Sales and Performance As Store Manager, you will implement strategies to meet and exceed sales targets and key performance indicators (KPIs). A proactive approach to loss prevention will be necessary, embedding processes that minimize risks and protect profitability. Utilizing commercial insights to make informed decisions and manage budgets effectively will drive consistent results. Customer Experience Leading by example, you will ensure that every customer interaction is exceptional and memorable. Addressing customer feedback thoughtfully and resolving issues will be key to building brand loyalty. You will represent Mountain Warehouse with enthusiasm and professionalism, ensuring a positive brand image. Additionally, you will build meaningful connections with your local community, inspiring loyalty through approachable and engaging initiatives. Requirements We are looking for a candidate who is: - Passionate about delivering outstanding customer experiences. - A confident and experienced retail manager who thrives on motivating and empowering teams. - Skilled in managing diverse personalities with diplomacy and adaptability. - An excellent communicator, able to convey expectations and feedback clearly at all levels. - Results-driven, with a sharp focus on achieving sales and performance goals. - Solutions-focused, addressing challenges proactively while aligning with company policies. - Approachable, supportive, and trustworthy, building strong relationships with customers and colleagues alike. - Energetic and determined to tackle tasks with excellence, driving success for the team and the business. Benefits Joining Mountain Warehouse comes with several benefits, including: - A performance-driven monthly bonus scheme with achievable targets that provide additional rewards on top of your base salary. - A 50% colleague discount across Mountain Warehouse and Animal, along with a twice-yearly uniform allowance. - One weekend off per month, plus 28 days of annual leave, including bank holidays. - A generous colleague referral incentive. - A stable, successful, and supportive working environment. - Length of service awards. As a Store Manager, you will not only manage a store but also shape an experience and create a legacy. We invite you to embrace this adventure and become the driving force of positive change within our team.