Technical Advisor Customer Support

About the Company Wellington Water is a leading provider of water services across Greater Wellington and South Wairarapa. Our mission is to ensure the delivery of safe and healthy drinking water, the effective collection and treatment of wastewater, and the proper management of the stormwater network. As a multi-council owned entity, we are dedicated to maintaining infrastructure and providing essential water services to our communities. Our organization values water as a precious resource and is committed to community and environmental stewardship, represented by our core values of Tangata Tiaki, Whanau, and Mana. About the Role We are excited to announce a new technical support position within our focused, results-oriented, and supportive team. This full-time, permanent role is based in Petone, and it presents an excellent opportunity for someone looking to become a go-to expert in water network services. The remuneration range for this role is between $71,769 and $101,321, which includes KiwiSaver. Starting salary will be determined based on your experience and understanding of our network. In this role, you will provide outstanding customer service and water network expertise, supporting trade-qualified individuals in executing planned and reactive work for both commercial and private water services. Your daily responsibilities will include managing inbound inquiries via our new customer support line, troubleshooting issues, investigating and locating asset information, and coordinating planned water shutdowns. You will need to assess asset information and locations, apply your water network experience, and collaborate with our internal operations teams to facilitate trade-requested work. Some travel to various sites for issue investigation and work scoping will also be required. Requirements We are looking for an ideal candidate who may be a Plumber seeking to transition away from hands-on work or someone who enjoys more customer interaction and resolution. The following qualifications and experiences will be advantageous: - Qualification as a Plumber or relevant trade qualification, preferably at level 4 or higher in water reticulation - Experience in leading planned work activities and familiarity with public work requirements - Excellent customer service skills and a focus on resolution - Understanding of work access permits - Knowledge of water assets, asset location drawings, and leak detection technology - Proficiency in written communication and technology use, including asset management and mapping tools - Familiarity with local bylaws and requirements for private and commercial customers concerning water reticulation - A valid driver's license Benefits At Wellington Water, we prioritize not only delivering excellent water services but also fostering a thriving community and supporting a diverse workforce. We genuinely care about the safety and wellbeing of our employees. Our benefits include: - Flexible working arrangements, including the option to work from home up to two days a week - A comprehensive wellbeing program that includes one paid wellbeing day annually - Opportunities for formal and informal professional development - Five weeks of annual leave accrual available after two years of continuous service For a complete list of our employee benefits, please visit our careers page. How to Apply If you are interested in this role, please click the 'apply' button or visit the Wellington Water Careers site. Current Wellington Water employees should apply using their work email. For further information, please email joinus@wellingtonwater.co.nz. Please note that all applicants will be required to undergo drug and alcohol testing prior to commencing employment. Additionally, candidates must have the legal right to work long-term in New Zealand or be eligible to obtain a working visa. Applications close on Sunday, 15 June 2025. To view the position description, please visit: https://expressonline.haineslink.co.nz/pdfs/794851_JobDesc.pdf.