Shop Manager

Shop Manager Hamilton East Permanent, Full-Time (37.5 hours per week) About the Company At New Zealand Red Cross, we are part of the world’s largest humanitarian network, comprising over 10,000 dedicated members and employees. Our mission is to improve the lives of vulnerable individuals by mobilizing the power of humanity and enhancing community resilience. We adhere to our Fundamental Principles, which emphasize humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. About the Role Our Red Cross Shop in Hamilton East may be small, but it is rich in character and filled with pre-loved treasures. We are on the lookout for an enthusiastic and confident leader to cultivate a warm and welcoming atmosphere for all visitors. The shop primarily focuses on clothing, showcasing style, sustainability, and community engagement. In this role, you will be responsible for driving sales and achieving targets in a natural and enjoyable manner—without being pushy. Confidence and strong retail experience are essential. You will work closely with our dedicated volunteers, leading with kindness, offering support with patience, and demonstrating flexibility as circumstances change. If you thrive under pressure and enjoy engaging with people, this position could be a great match for you. This is a fast-paced environment, so we encourage you to bring your energy and passion for fashion to our unique boutique. In this role, you will: - Lead a small team, including an Assistant Manager and volunteers, while fostering a positive and collaborative culture to ensure smooth day-to-day operations. - Deliver a high-quality customer experience by creating a welcoming environment and maintaining excellent shop presentation. - Drive sales by actively engaging customers, understanding their needs, and promoting products to meet performance targets. - Manage stock flow and donations, ensuring a diverse and appealing product range through effective sorting, pricing, and merchandising. - Recruit, train, and develop shop employees and volunteers, leading by example with the support of the Retail Regional Manager. Requirements To be successful in this role, you will need: - Proven experience in a management role within retail or a customer service-oriented position. - Demonstrated knowledge of retail operations, including stock management, sales drivers, administration, banking, and cash handling. - Strong organizational and leadership skills. - A passion for sustainable fashion and community impact, along with a solid understanding of clothing brands. - Exceptional customer service skills, including the ability to manage challenging situations and de-escalate conflicts effectively. - Availability to work at least one weekend day as required. Benefits Joining New Zealand Red Cross means becoming part of a passionate and diverse team that values your contributions and shares your commitment to making a difference. We are dedicated to representing the communities we serve, increasing diversity within our workforce and leadership, and fostering a flexible and healthy work environment. Our benefits include: - Five weeks of annual leave - Career development opportunities - Annual flu vaccinations - Discounts on Southern Cross health insurance We also encourage employee networks, such as Takatāpui and Rainbow Network, Rōpū Hāpai Māori, and the Sustainability Network, to enhance connection and collaboration within our diverse workforce. To apply, please submit your application online, as we cannot accept direct applications. Your application must include the following documents: - A recent copy of your CV/Resume - A cover letter - A passport - Proof of your legal right to work in New Zealand You must have the right to live and work in New Zealand to be considered for this position. The application deadline is at 5:00 PM on 17 June 2025. If you would like to discuss this opportunity or require further information, please contact Gina Dow at gina.dow@redcross.org.nz. Please note that we reserve the right to close applications before the specified deadline, so we encourage you to express your interest early.