Booking Administrator - Planned Care

Location: Hutt Hospital Contract: Fixed-term parental leave cover to August 2026 About the Company Health New Zealand | Te Whatu Ora is committed to the principles of Te Tiriti o Waitangi, striving to serve all New Zealanders effectively. We believe in building a health system based on partnership, equity, sustainability, and whanau-centered care. Our aim is to deliver excellence through integration and collaboration. About the Role In this role, your primary responsibility will be to schedule patients for theatre appointments. You will oversee the scheduling of patient appointments and surgery dates while managing elective surgical waiting lists across the Capital, Coast, and Hutt Valley regions. A key aspect of this position involves communicating with patients over the phone, so a professional and pleasant phone manner is essential. This role requires a commitment of 40 hours per week, Monday to Friday, during core business hours. The salary range for this position is between $75,201 and $83,092. About the Team You will be part of a dedicated team comprised of Nurse Coordinators and Administrators who work closely together to provide planned care services aimed at enhancing the health and lifestyles of our community. Our primary focus involves planning and scheduling pre-assessment appointments and surgeries, ensuring that our patients receive accurate pre-surgery instructions along with their surgery dates and times. We recognize that many patients may feel anxious about their planned surgeries, and our team is committed to creating a smooth and efficient process for them. The Elective Services team collaborates with various departments, including Medical Records, Outpatient Clinics, the Perioperative Unit, and Surgical Admissions, to ensure that all necessary information is shared throughout the scheduling process. About You We are looking for candidates who possess the following skills and experience: - Excellent spoken and written communication abilities - Strong attention to detail - Exceptional organizational skills - A willingness to learn new tasks and the ability to follow established processes Working at Health New Zealand At Health New Zealand | Te Whatu Ora, we believe in "the weaving of wellness." We are dedicated to providing excellent healthcare to the people of Aotearoa/New Zealand. Our team members are central to our mission, and we strive to be good employers who uphold our commitment to equal employment opportunities. We celebrate diversity and welcome applications from individuals of all gender identities, ages, ethnicities, sexual orientations, and abilities. A diverse and inclusive workforce strengthens our ability to understand and serve our community effectively. We are a pro-equity health organization with a particular focus on Māori, Pacific Peoples, and the Disability Community. How to Apply To apply, please click on "apply now." All applications must be submitted through our online careers portal by 12th June. If you have any questions regarding the role, please reach out to lucy.britland@tewhatuora.govt.nz. We will review applications as they are received and may begin the recruitment process before the closing date of this advertisement.