Problem Freight Office Assistant

About the Company We are a New Zealand-owned courier company, proud to call New Zealand home. Since our establishment in 1964, we have consistently stayed ahead of the competition by leveraging our passionate team, innovative systems, and friendly, results-focused service. About the Role New Zealand Couriers is seeking a positive and enthusiastic individual to join our freight office team at our South Auckland Branch in Wiri, Auckland. This entry-level position is ideal for someone interested in a customer service role within the freight industry. We are looking for candidates who demonstrate a willingness to learn and grow within our organization. The work schedule is from 8:00 AM to 5:00 PM, Monday through Friday, totaling 42.5 hours per week, with no weekend work required. The pay rate for this position is $26.25 per hour, with payments made weekly. Duties and Responsibilities In this role, you will be responsible for: - Addressing and resolving issues with freight, aiming for a 'first call resolution' - Responding to customer service alert queries - Communicating directly with our senders and receivers via phone or email - Building and maintaining relationships with drivers and branch staff - Assisting at the front counter with face-to-face customer interactions - Working in the depot during peak periods as needed Requirements The ideal candidate will: - Be eager to learn, as full training will be provided - Have a tech-savvy mindset and be proficient with computers - Be comfortable working in both an office and depot environment - Exhibit strong verbal communication skills, engaging with customers both in person and over the phone - Possess a fun and bubbly personality, enjoying teamwork and collaboration If you are looking for an exciting challenge and possess a great attitude with a willingness to assist customers, we would love to hear from you. Please note that employment is subject to pre-employment security and drug screening checks.