Order Management Officer

About the Company At Westland Milk Products, we pride ourselves on sourcing the purest ingredients from the stunningly wild landscapes of New Zealand's South Island. Our company has built an excellent international reputation that reflects the spirit of the West Coast. Our success is attributed to the hard work of our dedicated team, who play a crucial role in processing 700 million liters of milk annually. We offer a diverse range of consumer and foodservice products, as well as dairy ingredients, exporting our goods around the globe. Our team is made up of passionate individuals who take pride in the world-class products we create. About the Role We are currently seeking an Order Management Officer to join our team, based in either Hokitika or Christchurch (Hornby). In this role, you will assist in managing the order-to-delivery process for both our domestic and export customers. Reporting to the Team Leader of Order Management, you will be part of a team of seven Order Management Officers. Your responsibilities will include effectively coordinating order deliveries and providing timely, accurate, and cost-effective management services while delivering exceptional customer service to our key customers. As an Order Management Officer, you will: - Deliver outstanding customer service on behalf of Westland Milk Products, serving as a vital point of contact for our nutritional and commodity customers. - Create and manage all quotes, contracts, and orders in Oracle EBS. - Develop and oversee export and domestic shipment plans in collaboration with our export team. - Provide product samples and information to our key nutritional and commodity customers as needed. - Proactively address customer dissatisfaction, resolving issues with empathy and a solutions-focused mindset. This position offers a fantastic opportunity to build and maintain relationships with our key customers and service providers, ensuring that the delivery of our quality products meets high standards globally. Requirements We are looking for a candidate with a positive attitude and enthusiasm for career growth within Westland. While prior experience using ERP systems in a customer-facing role is advantageous, it is not essential. A proactive approach, strong work ethic, high attention to detail, and a passion for delivering exceptional customer service are crucial for success in this role. Benefits We offer a competitive salary along with discounted delicious grass-fed butter as part of our employee benefits. Joining our team means being part of a workplace that you can take pride in. For more information about the position, please refer to the accompanying position description available on our Westland Careers page at westlandcareers.co.nz. We look forward to your application.