Family Store Collection and Delivery Coordinator

About the Company At The Salvation Army, we are dedicated to caring for people, transforming lives, and reforming society through the love of God as shown in Jesus. With a network of over 130 Family Stores nationwide, we sell a variety of quality, donated goods and provide complimentary pick-up of donations, along with delivery of purchased items. Our Hamilton Area Family Store Group operates a small truck and van service to ensure seamless customer service, engaging with individuals from diverse backgrounds every day. About the Role We are seeking a Collection and Delivery Coordinator whose role is pivotal to the success of our stores. In this position, you will be responsible for the efficient, safe, and timely collection and delivery of donated goods while ensuring a positive experience for both customers and donors, fostering repeat visits. Key Responsibilities - Deliver exceptional customer service to both customers and donors. - Complete collections and deliveries according to a daily schedule. - Schedule and plan efficient routes to optimize operations within the store. - Safely load, unload, and stack goods. - Conduct daily vehicle checks to maintain high vehicle standards. - Adhere to policies and operational procedures, particularly concerning health and safety. - Assist with general duties at the Family Stores as needed. About You We are looking for a resilient and positive team player with a natural ability to connect with people from various backgrounds. The ideal candidate will possess the following: - A full, current, clean New Zealand driver's license, Class 1 (motor vehicle) and confidence in operating and performing basic maintenance on a small truck (both manual and automatic). - A collaborative mindset and the ability to work closely with colleagues to achieve shared goals. - Physical fitness and capability for regular heavy lifting, as this is a daily requirement of the role. - Strong self-management skills to stay focused and adapt to shifting priorities under pressure. - Spatial awareness and a quick, logical problem-solving approach. - Clear communication skills, both verbal and written. - Proficiency in using various retail and communication technologies. - An ethical approach to work that fosters trust across the Family Stores, upholding The Salvation Army’s values. - Comfort in following established procedures while applying sound judgment when initiative is necessary. - The right to work in New Zealand, with all offers of employment contingent upon a satisfactory Ministry of Justice clearance/police check. Our Offer to You We value our employees and offer a range of benefits, including: - Free confidential counseling services to support your well-being. - Subsidized flu vaccinations. - Discounted medical insurance with Southern Cross. - A TSA discount card for savings with various retailers, including Beaurepairs, Noel Leeming, Placemakers, and Torpedo7. - Opportunities for personal and professional growth and development. - A varied and fast-paced role within an enthusiastic team of like-minded individuals. - The opportunity to make a meaningful impact in your community. - A friendly and fun team environment. - A set monthly roster with potential opportunities for additional hours. This is a Fixed Term Part-Time role, requiring 8 hours of work per week, specifically on Saturdays. Please note that our Family Stores operate on public holidays. The hourly rate for this position is $28.95. The Salvation Army is proud to be an equal opportunity employer and believes that diverse workplaces thrive. We invite candidates who are adaptable, energetic, self-motivated, and committed to our mission to apply.