Library Customer Service Assistant

About the Company Waimakariri Libraries is dedicated to serving our diverse and rapidly growing community. We aim to shape the future of libraries by offering inclusive and engaging services that foster lifelong learning and connection. About the Role We are seeking a highly organized and community-minded Library Customer Facing Assistant to join our team. In this role, you will collaborate with colleagues to design and deliver high-quality programs and events that encourage creativity, discovery, and learning. You will be involved in a variety of initiatives, including school holiday programs, late-night events, preschool programming, and the development of new outreach services. Your role will also include providing responsive and welcoming front-line service to our community. This entails addressing technical issues, offering guidance on book selections, and ensuring all visitors feel welcomed in our libraries. To excel in this position, we are looking for candidates with experience in event management and outstanding customer service skills. Flexibility to work late nights and weekends is essential. You should bring energy, empathy, strong communication, and organizational skills to our team. A commitment to Te Tiriti o Waitangi, inclusivity, and a passion for helping others learn and grow are also crucial. Requirements - Experience in running events - Strong customer service skills - Availability to work late nights and weekends - Energy, empathy, and excellent communication skills - Organizational abilities - Commitment to Te Tiriti o Waitangi and inclusivity - Passion for supporting community learning and growth Benefits The position offers a varied schedule at different library locations: - Monday: Kaiapoi Library, 8:30 AM - 5:00 PM - Thursday: Kaiapoi Library, 10:30 AM - 7:00 PM - Friday: Rangiora Library, 8:30 AM - 5:00 PM - Saturday: Kaiapoi Library, 9:30 AM - 2:00 PM - Sunday: Rangiora Library, 12:45 PM - 4:15 PM If you are excited about the opportunity to help redefine what libraries can offer our community, we would love to hear from you. For more information about this position, please contact Luke Sole, District Libraries Manager, at 0800 965 468 (0800 WMK GOV). Applications will close on 3 June 2025. We are proud to be an equal opportunity employer.