Glazier & Calibration Technician

About the Company For over 120 years, we have been dedicated to helping Kiwis on their journeys. The New Zealand Automobile Association (AA) has developed from a motoring enthusiast's club into one of New Zealand's most respected and trusted brands. We provide a wide range of services and products to over 1.1 million members, going beyond just roadside assistance. As we continue to evolve and expand into new areas, we offer numerous opportunities for growth and development. About the Role We are looking for an experienced Automotive Glazier and Calibration Technician to join our team. In this role, you will utilize your skills in automotive glazing while delivering exceptional customer service. You will be responsible for replacing and repairing windscreens and recalibrating Advanced Driver Assistance Systems (ADAS) technology. Your efforts will directly support our business partners, members, and customers, ensuring the highest standards of service and safety. Key Responsibilities You will have the following responsibilities: - Replace and repair damaged windscreens according to vehicle manufacturer specifications. - Perform calibration of ADAS technology fitted to windscreens after replacements. - Provide exceptional service to AA members, business partners, and customers. - Maintain AA Auto Glass vehicles, tools, and equipment to high standards. - Collaborate with internal teams, including Operations Coordinators and Contact Centre staff. - Uphold health and safety standards, actively participating in hazard identification and corrective actions. - Manage customer feedback professionally to ensure a positive experience. About You To thrive in this position, you should possess the following qualifications: - 2 to 4 years of experience in a similar automotive glazing or technical role. - Strong knowledge of automotive systems and processes. - Excellent communication and customer service skills. - Ability to work independently with minimal supervision. - Strong organizational skills and attention to detail. - Flexibility with working hours and a reliable work ethic. Benefits We offer a range of benefits to our employees, including: - Free AA membership for you and your family. - NZAA Super Scheme with a 2% employer contribution on top of 3% Kiwisaver. - A day off to celebrate your birthday. - Discounted insurance. - A fully maintained vehicle for business use, along with a mobile phone and uniform. Working with the AA Join us and take your career on its next adventure! We celebrate diversity and welcome your authentic self. If you are ready to be part of a dynamic organization that values its people and provides opportunities for growth, we invite you to apply.