Customer Service Officer - Oxford Casual

About the Company At our Council, we are dedicated to making a positive difference in our community. We pride ourselves on providing a wide range of services that cater to the needs of our growing population. Our team is committed to ensuring that every resident receives the assistance they require, and we are looking for passionate individuals to join us in this mission. About the Role We are currently seeking a Customer Services Officer to join our team on a casual basis at the Oxford Service Centre. This role offers a unique opportunity to engage with the community across various service areas, including water, drainage, roads, rates, dog registration, and waste management. As the first point of contact for our community, you will handle enquiries in person, as well as through phone, email, online, and social media channels. Your primary goal will be to provide professional, approachable, and solutions-focused service in every interaction. Requirements To be successful in this role, you should possess the following qualities: - Customer Focused: A strong background in customer service with a minimum of 12 months experience in a call centre environment. - Tech-savvy: Proficiency in Microsoft Office applications and the ability to quickly learn new software. - Excellent Communicator: Clear and concise verbal and written communication skills. - Organised: Capable of managing and prioritising multiple tasks in a fast-paced environment. - Team Player: A positive attitude with the ability to work collaboratively with colleagues and the community. Please note that this is a casual position with no fixed or guaranteed hours. It is ideal for someone who can be available at short notice to cover staff absences, planned leave, and peak workloads. Benefits We offer a range of benefits to our employees, including: - The opportunity to make a meaningful impact on our growing community. - A supportive team environment with a varied role. - Ongoing training and development opportunities. - A competitive remuneration package based on skills and experience, with the current range being $57,630 to $67,800 (full-time equivalent gross per annum). For more information, please contact Donna Hooper or Maree Harris at 0800 965 468 (0800 WMK GOV). If you are excited about the possibility of contributing to the Waimakariri District and would like to apply for this role, please submit your application, including your CV and a cover letter, by Monday, August 18, 2025. We are an equal opportunities employer and look forward to welcoming new talent to our team.