Customer Support and Sales Administrator

About the Company We are a locally owned company with a strong emphasis on teamwork and a positive company culture. Our modern offices are located in Lower Hutt, conveniently close to train services and ample parking options. About the Role We are seeking a dedicated individual to join our established team of customer-focused professionals. In this fast-paced and service-driven role, you will be responsible for providing prompt and professional support by managing inquiries via phone and email. You will also liaise with various departments within our business to ensure a seamless customer experience. In this position, your responsibilities will include: - Serving as the first point of contact for inbound support inquiries through phone and email. - Assisting customers with inquiries, sales orders, and basic product troubleshooting. - Listening to customer questions or issues and directing them to the appropriate team promptly. - Processing product sale requests from start to finish while coordinating with internal sales, warehouse, and delivery teams. - Providing necessary information to internal teams to ensure timely customer deliveries. - Ensuring accurate entry of all customer orders according to their specifications. - Delivering excellent issue resolution and following up as needed. - Maintaining accurate records of customer interactions and resolutions. About You Our ideal candidate will have experience in busy, fast-paced customer service environments. Whether you have a background in call centers or have excelled in retail or hospitality settings, we welcome your application. We are looking for maturity, clear and confident communication skills, and the ability to stay composed under pressure. In Return You will be part of a dedicated and hardworking team that fosters a supportive culture. We provide comprehensive training and ongoing support to help you succeed in your role. Our open-plan office is modern and conveniently located near public transport and parking facilities. This is a full-time, permanent position, with working hours from Monday to Friday, 8:30 a.m. to 5:00 p.m., allowing you to enjoy your weekends free. This opportunity allows you to work close to home in the Hutt Valley. If you believe you are a good fit for this role, please click the 'apply' button and attach your CV along with a cover letter detailing your interest and what you can bring to the position. For a confidential discussion, feel free to email olivia@archwayrecruitment.com or call 021 221 8167. Please note that you must have the right to live and work in New Zealand to apply for this position.