Cafe Supervisor | Foodie

Cafe Supervisor & Foodie We are seeking a Front of House professional who possesses outstanding customer service skills and a genuine passion for preparing and presenting delicious food. In this role, you will support our dedicated Cafe Manager, who is also a food enthusiast, in the daily operations of food service and team management, while ensuring a warm and inviting atmosphere for our customers. This position requires someone who can effectively multitask, think on their feet, and maintain a positive demeanor and energy throughout their shift. About Us As a coffee roasting company, we pride ourselves on cultivating relationships with a diverse array of interesting and talented individuals who are embarking on new adventures daily. From food enthusiasts to the farmers and growers who supply us, we are fortunate to connect with these individuals, which is both humbling and inspiring. Our long-standing relationships with coffee producers provide us access to exclusive and unique coffees, which are served daily at our coffee bars in New Zealand, including locations in Christchurch, New Plymouth, and Grey Lynn, Auckland, as well as at our four sites in London. If you share our enthusiasm for a specialized hospitality experience, possess exceptional knowledge of food and coffee, and have a desire to learn, we would love to hear from you. About the Role In this role, you will: - Support the Cafe Manager with daily operations and team leadership. - Assist in the recruitment, onboarding, and training of new team members. - Manage staff schedules and ensure effective shift coverage. - Bring a minimum of one year of experience in a senior café role, demonstrating a strong commitment to customer service and the ability to build relationships with both colleagues and customers. - Prepare simple cabinet food and assist with kitchen preparation tasks. - Be available to work weekdays and weekends as per the roster. - Have knowledge of espresso and soft brew techniques as an advantage, though a willingness to learn about coffee is essential. - Maintain good personal presentation and hygiene. - Handle pressure and solve problems effectively. - Engage with customers at the front-of-house and manage the register. - Uphold cleanliness, food safety, and compliance standards. - Contribute to fostering a positive and collaborative team culture. - Step into keyholder or shift-running responsibilities as needed. This position is a full-time permanent role based on a four-day work week. Applicants must be available to work on both weekdays and weekends, as the schedule will likely include shifts across both. What Every Ozone Employee Can Expect Be part of an evolving coffee journey where every individual plays a vital role in enhancing the coffee experience for all. Meet like-minded people who contribute to our vibrant culture. Our team is driven yet humble, and we believe that no task is too small for anyone. Belong and thrive in an environment that fosters growth without the complications of office politics or layers of hierarchy. Work for a brand that is committed to doing good. We aim to make our employees proud through the relationships we build and the progressive actions we take. Our B-Corp status is just the beginning. At Ozone, we offer a competitive wage, a diverse and inclusive culture, and a supportive environment for professional development. If you are ready to experience true hospitality within our team, we invite you to join the ultimate coffee hosts. Applicants for this position should have New Zealand residency or a valid New Zealand work visa.