Customer/Service Person

About the Company At Hirepool, we are proud to be a market leader in the hire industry, offering a wide range of equipment and services to our customers. Our team is dedicated to providing excellent service and ensuring that our equipment is always fit for hire. We value our employees and offer a comprehensive package of benefits, including enhanced employer Kiwisaver contributions, flexible working arrangements, and company-funded life insurance. About the Role We are currently seeking a Customer/Service Person to join our team in Gisborne. This role is perfect for someone who enjoys working with tools and machinery, is passionate about delivering great service to customers, and is eager to develop their skills into a fulfilling career. As a Customer/Service Person, your primary responsibilities will include ensuring our equipment is ready for hire and providing advice and support to customers both over the phone and in-branch. We provide on-the-job training and development, so prior industry experience is not necessary. What we value most is a positive, can-do attitude and a willingness to be a team player. You will also be required to drive company vehicles for occasional collections and deliveries of equipment. Requirements To be considered for this role, you will need the following: - A full Class 1 driver's licence (additional classes and endorsements are advantageous) - Basic to intermediate computer skills - Availability to work a Monday to Saturday roster - A positive can-do attitude What You Will Learn In this position, you will gain valuable experience and skills, including: - How to handle phone inquiries and process customer reservations and contracts - Guidance on selecting the right tools and machinery for various projects - Customer service and sales experience - Techniques for servicing a wide variety of hire plant - Safety protocols to ensure the well-being of yourself and our customers Benefits We offer a variety of employee benefits, including: - Ongoing training and development opportunities, such as endorsements for forklifts, diggers, rollers, and scissors lifts - A 4% employer Kiwisaver contribution (up to 6% based on length of service) - A wide range of employee benefits, including free staff hire from our DIY fleet If you have any questions about the role, please feel free to contact our Branch Manager, Tyrone Patuwai, at 027 281 5403. To learn more about us, please visit our website at www.hirepool.co.nz. For information on our vacancies and employment benefits, please go to https://hirepoolcareers.co.nz/Vacancies. To apply for this position, please visit https://hirepoolcareers.co.nz/Vacancies and enter reference code: 6768620.