Showroom Team Leader/HBK Consultant - Gore

About the Company We are a leading company in the retail industry, specializing in heating, bathrooms, and kitchens. Our commitment to exceptional customer service and high-quality products sets us apart in the market. We are dedicated to fostering an inclusive environment and value the diversity of our team members across our branches throughout New Zealand. About the Role We are excited to offer a unique opportunity for a motivated individual to take on a dual role as the leader of our showroom team while also providing outstanding service to our customers. In this permanent full-time position, you will work 40 hours per week, Monday through Friday, with one rostered Saturday each month. Your daily responsibilities will include: - Leading the retail and showroom team to exceed performance targets and deliver exceptional customer service. - Providing informed and excellent customer service to both Trade and DIY customers. - Developing and nurturing relationships with our suppliers and customers. - Offering leadership, training, and mentorship to our showroom team, ensuring they receive the support they need. - Delivering accurate quotes and designed solutions for customers. - Supporting the branch manager with day-to-day activities as required by the business. About You We are looking for a customer-centric individual with a passion for providing outstanding service. You will lead by example, demonstrating proven leadership skills that inspire and engage your team to perform at their best. Key attributes include: - The ability to think creatively and boldly to meet overall objectives. - Strong leadership experience or attributes that motivate a team. - A positive, outgoing personality that thrives in a fast-paced environment. - Excellent communication skills with the ability to delegate effectively. - Strong time management and organizational skills, along with great attention to detail. - A commitment to continuously reviewing processes and implementing improvements. - A willingness to learn new systems, along with a passion for design and a creative flair. Benefits We offer a competitive hourly rate along with staff-buying privileges. You will have genuine development opportunities as part of the wider Fletcher Building Group. Additionally, we provide an Employment Education Fund, health and wellbeing initiatives, including an Employee Assistance Programme, and the chance to join an inclusive and diverse team. Join Us We value diversity and encourage applications from individuals of all backgrounds. We understand that some candidates may hesitate to apply if they do not meet every requirement. If this role interests you but you feel you may not perfectly fit the criteria, we encourage you to apply regardless. Our diversity is one of our greatest strengths. Please note that pre-employment checks, including references, medical evaluations, drug tests, and a criminal background check, are required, along with the legal right to work in New Zealand indefinitely. As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.