Lounge Supervisor - Emirates Lounge, Auckland Airp

About the Company We are Compass Group New Zealand, the leading provider of food and support services across various industries. Our sub-brands, including Eurest, Chartwells, Restaurant Associates, Medirest, and ESS, allow us to specialize in delivering exceptional service experiences. Our dedicated teams across the country are committed to transforming ordinary moments into extraordinary ones, driven by our core values of respect, growth, and teamwork. As an equal opportunity employer, we celebrate diversity and strive to create an inclusive environment for all employees. About the Role We are seeking a confident and service-oriented Lounge Supervisor to join our team at the Emirates Lounge located in Auckland International Airport. In this leadership role, you will guide a high-performing team to provide exceptional food, beverage, and customer service, ensuring that every guest enjoys a seamless and luxurious pre-flight experience. This position requires availability on weekends. You will have the opportunity to represent one of the world's most recognizable airline brands while fostering teamwork and excellence in a prestigious, fast-paced environment. Your Responsibilities In this role, you will supervise daily lounge operations, allocate tasks, and support team performance. You will deliver customer service that embodies the Emirates brand and oversee food and beverage service, including alcohol service and dietary requirements. Maintaining a clean, safe, and hygienic lounge environment to premium standards is essential. Additionally, you will assist with rostering, stock control, and team training in collaboration with the Lounge Manager. About You We are looking for a natural leader with strong communication skills and a passion for premium hospitality. You should have previous experience in a similar supervisory or lounge role and hold a General Manager's Certificate (Liquor Service) while being able to obtain AVSEC clearance. The ideal candidate will be physically fit, reliable, and thrive in a fast-paced, customer-focused environment. Flexibility, proactivity, and a commitment to delivering excellence every day are essential attributes for this position. Benefits & Perks We offer a range of benefits and perks, including: - Training and Development: Access to online learning, NZQA qualifications, and apprenticeships. - Career Progression: Formal career paths within Compass Group. - Recognition: Opportunities for Star Awards, Service Awards, and performance bonuses. - Health & Safety: A strong focus on your well-being. - Discounts: Health insurance, gym memberships, optometry services, and more. - Site Perks: Free uniforms, support for AVSEC clearance, and access to airport amenities. Ready to lead with excellence? If you are interested in this opportunity, please click 'Apply Now' or contact our recruitment team at recruitment@compass-group.co.nz. We look forward to hearing from you.