Ward Administrator

About the Company Health New Zealand | Te Whatu Ora is dedicated to serving all New Zealanders while adhering to the principles of Te Tiriti o Waitangi. We are committed to building a health system that emphasizes partnership, equity, sustainability, whanau-centred care, and excellence through integration and collaboration. About the Role We are currently seeking a Ward Administrator to join our team at Kenepuru Hospital. This is a permanent, part-time position (0.8 FTE) available exclusively to current Health New Zealand/Te Whatu Ora staff. As a Ward Administrator, you will play a crucial role in delivering friendly and professional front-of-house reception duties for the ward. Your responsibilities will include providing exceptional customer service to all inquiries, ensuring accurate and timely data entry, and managing records effectively. Open communication with reporting lines and other teams is essential to ensure that your tasks are completed efficiently. The contributions you make are vital to the smooth operation of our clinical teams and wards. The full salary range for this position is $72,035 - $79,573 (pro-rated). About the Team/Service/Location This role is situated within the wards, where you will collaborate closely with clinical staff and other healthcare providers to support the needs of the ward. You will also be part of the larger Ward Administration team, which spans all other wards, allowing for shared support and troubleshooting among colleagues. Administratively, we report to Patient Administration Services (PAS), which consists of several clinical support areas, including the Booking Centre, Outpatient Reception, Call Centre, Clinical Typing, and Emergency Department. The efficient and accurate data capture in these departments is crucial for maintaining continuity in our patients’ care. About You We are looking for a team player with the following qualifications: - Proven customer service skills - Strong adaptability and lateral thinking abilities, capable of multitasking effectively - Up-to-date knowledge of computer software to manage data entry efficiently - A proactive approach to troubleshooting tasks - Ability to work autonomously and quickly learn new skills - Capacity to perform well under pressure in a dynamic environment while maintaining standard administrative duties Working at Health New Zealand At Health New Zealand | Te Whatu Ora, we believe in "the weaving of wellness." Our commitment to providing excellent healthcare is driven by our people, who are at the heart of everything we do. We are dedicated to being good employers and fulfilling our equal employment opportunity obligations. We embrace diversity and encourage applications from individuals of all gender identities, ages, ethnicities, sexual orientations, and abilities. A diverse and inclusive workforce enables us to better understand and serve our community. We are a pro-equity health organization, with a particular focus on Māori, Pacific Peoples, and the Disability Community. How to Apply To apply, please click on the "apply now" button. All applications must be submitted through our online careers portal by 9th June. If you have any questions regarding the role, feel free to contact lucy.britland@tewhatuora.govt.nz. We will review applications as they are received and may proceed with the recruitment process before the closing date of this advertisement.