Life and Identity Service Officer

About the Company At the Department of Internal Affairs - Te Tari Taiwhenua, we strive to make a meaningful difference in the lives of New Zealanders. Our Life and Identity Services Officers play a crucial role in delivering essential services that impact the daily lives of people across the country. We pride ourselves on being a high-performing organization and a great place to work, fostering a culture of development and continuous improvement. About the Role We are currently seeking motivated and engaged individuals to join our teams located at 120 Hereford Street, Christchurch. As a Life and Identity Services Officer (LISO), you will be an integral part of a dynamic team that provides a range of vital identity services, including Passport and Citizenship services, RealMe Verified Identities, and handling Births, Deaths, and Marriages. In this role, you will initially interact with customers directly through phone, email, or in-person communication. As you gain experience, you will also assess applications and ensure that the products we provide meet our high standards. Your contributions will help maintain the trusted reputation of our Regulatory and Identity Services Branch. Requirements To excel in this role, you should possess a strong customer service orientation and be willing to learn about the unique needs of our customers, including New Zealand citizens and those aspiring to become citizens. Experience in customer service or administrative roles will provide you with the transferable skills required for this position. You will need to demonstrate a consistent ability to meet high standards of accuracy and timeliness, while also adhering to our operating policies and procedures when making decisions on customer requests and applications. A strong customer focus is essential, as you will be championing the needs of our clients and identifying opportunities to enhance our services and accessibility. Comfort in assisting customers with digital transactions is also a key aspect of this role. Benefits We are committed to creating an inclusive and diverse workforce, recognizing that this contributes to better outcomes for New Zealand. Our organization supports equal opportunities and strives to provide all employees with equal access to resources and development opportunities. If you are passionate about helping people and thrive in a fast-paced environment, we would love to have you join our team. You can explore the diverse and important work we do at the Department of Internal Affairs by reviewing our annual report and career opportunities on our website. Applications for this position will close at 5pm on Friday, 22 August 2025. For further information, please reach out to Jeremy Williams at jeremy.williams@dia.govt.nz or Jade Shaw at jade.shaw@dia.govt.nz. To review the full job description, please visit our careers website.