Debt Management Officer - Fixed Term

About the Company Debt Management Central is a Shared Services organization specializing in local government debt management. We pride ourselves on providing a proactive and consistent approach to our services, which currently extend to 40 councils across New Zealand. As a fast-growing and highly successful company, we are dedicated to fostering a positive and supportive work environment for our employees. About the Role We are seeking a motivated individual with a strong focus on customer service, along with solid administrative and organizational skills. In this role, you will work as part of a small team, contributing to the successful management of overdue invoices and debts owed to councils. Your primary responsibility will be to support customers in managing their debts by negotiating mutually acceptable resolutions to facilitate the repayment of outstanding amounts. This position does not require fieldwork, allowing you to fully engage with the role and enhance your skill set based on your existing experience. This is a fixed-term position that will conclude on December 18, 2026, intended to assist our team with a backlog of tasks and an anticipated short-term increase in collection files. The role is based at our office in Feilding, with a commitment of 40 hours per week, and offers a starting salary of $71,837 per annum. About You We are looking for a candidate who can empathize with customers while striving to achieve positive outcomes and manage relationships effectively. You should be a quick learner, capable of applying insights from one situation to another to foster personal growth within the role. The ideal candidate will possess: - The ability to apply learnings and principles across various situations - A high level of attention to detail and multitasking capabilities - Strong communication skills, with excellent written and verbal proficiency - A passion for working in a customer-centric environment - The ability to build excellent relationships with customers and stakeholders - A positive personality that will enhance our collaborative team spirit At MW LASS, we are an equal opportunity employer committed to creating a diverse and inclusive workplace that reflects the diversity of our region. Benefits We offer a variety of benefits to support our employees, including: - A positive focus on employee health, wellness, and wellbeing - A day off for your birthday and an additional week of leave after two years of service - Flexible work practices and a family-friendly environment - A pet-friendly office - Ongoing professional and functional development opportunities to grow, specialize, or diversify your skills - A supportive and social work atmosphere - Health checks and a wellbeing allowance Applications will close at 5 PM on Sunday, January 18, 2026. For further information about this role, please contact Aimee, the Team Leader, at 06 952 2945.