Operations Associate

About the Company At Equifax, we are dedicated to empowering individuals and businesses with the information they need to make informed decisions. Our commitment to exceptional customer service drives us to create a seamless experience for our subscribers and clients. We are currently seeking motivated individuals to join our team and contribute to our mission. About the Role As an Operations Associate, you will serve as the primary point of contact for our subscribers and customers, delivering essential support through both inbound and outbound communication via phone and email. Your role is pivotal in ensuring that our subscribers enjoy a positive experience with Equifax. Key responsibilities will include: - Managing a high volume of inbound and outbound calls and emails. - Providing assistance for general inquiries, technical support, and billing questions. - Manually verifying customer identities to maintain account security and data protection. - Assisting with the use and maintenance of our database and systems. - Creating and modifying operator IDs as necessary. - Accurately logging all customer interactions and their outcomes. - Effectively escalating complex issues to the appropriate internal teams. - Proactively following up with customers to ensure satisfactory resolutions. - Resolving customer complaints in a professional and empathetic manner. - Developing and maintaining a thorough understanding of our products and services to effectively communicate options to subscribers. - Educating and assisting customers and businesses regarding the information on their personal and commercial credit reports. Requirements To succeed in this role, you should have: - 1 to 3 years of experience in a high-volume contact center environment. - Solid keyboard and software skills, particularly with Microsoft Word, Excel, and Outlook. - A demonstrated ability to resolve customer complaints professionally. - Excellent verbal and written communication skills. - The capacity to work effectively under pressure with minimal supervision. What Could Set You Apart We value individuals who possess: - A genuine ability to understand and connect with customers personally, transforming challenging situations into positive experiences. - A proactive approach to problem-solving, seeking long-term solutions rather than just following a script. - A willingness to assist teammates, share knowledge, and contribute to a supportive and collaborative work environment. Benefits We offer a competitive benefits package that supports your professional growth and personal well-being. Join us at Equifax and be a part of a team that prioritizes customer satisfaction and employee development.