Customer Advisor / Kaitohu Kiritaki

About the Company At Te Kaunihera o ngā Roto o Rotorua, also known as the Rotorua Lakes Council, we are dedicated to fostering professional growth while enhancing our community. Our team of over 400 staff plays a crucial role in delivering iconic projects that shape the Rotorua landscape, including the Sir Howard Morrison Centre and the Rotorua Lakefront Redevelopment. We invite you to immerse yourself in the unique blend of nature and culture that Rotorua has to offer, featuring serene lakeside views, world-class mountain biking, and stunning geothermal attractions. Our commitment to biculturalism and collaboration with Te Arawa, our local iwi, is essential, and we value candidates who appreciate Māori values, te reo, and tikanga Māori. Join us on a journey where your passion aligns with our purpose. About the Role We are currently seeking a Customer Service Superstar to join our dynamic team. As the first point of contact for all Council inquiries, your role will be vital in delivering exceptional service and engaging with our customers effectively. Your primary responsibility will involve ensuring that clients receive top-notch customer service by addressing their concerns and efficiently processing inquiries. You will excel at anticipating customer needs and providing timely, high-quality solutions. Given that this role is primarily based in the Contact Centre, strong verbal communication skills are essential. We are looking for candidates with previous administrative experience who possess outstanding customer service skills. Strong computer proficiency, the ability to multitask, an excellent telephone manner, and a proactive approach are also key attributes we seek. You should be comfortable interacting with a diverse range of individuals and using your communication skills to build rapport with both internal and external customers. Most importantly, we value a customer service ethic that is unparalleled. In addition to these qualifications, we appreciate enthusiasm, the capacity to remain composed under pressure, professional integrity, and a good sense of humor. Requirements - Previous experience in customer service and administration - Excellent verbal communication skills - Strong computer skills and the ability to multi-task - A demonstrated initiative and proactive approach - A customer service ethic that is exemplary - An appreciation for Māori values, te reo Māori, and a working knowledge of tikanga Māori is highly desirable Benefits At Rotorua Lakes Council, we are committed to working in partnership with Te Arawa, our local iwi. We aspire to be a bicultural organization and value diversity in our workforce. If this sounds like an opportunity you would thrive in, we encourage you to apply now. You can view the position description by clicking the Apply button. We look forward to hearing from you.