Customer Service Representative

About the Company At PGG Wrightson, we are proud to be one of New Zealand's leading providers of products and services to the agricultural and horticultural sectors. Our commitment to helping grow the country is driven by our extensive knowledge, exceptional service, and industry expertise. About the Role We are currently seeking a reliable, friendly, and sociable individual to join our Customer Service team in Dunedin. This position is a fixed-term role, covering maternity leave, and will extend until mid-July 2026. The Customer Service team operates Monday to Friday, from 8:00 AM to 5:00 PM, with working hours set at 8:30 AM to 5:00 PM for a total of 40 hours per week. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries via phone and email. Your role will involve engaging in conversations with vendors, customers, and various stakeholders, ensuring that all queries are addressed efficiently and effectively. Requirements To be successful in this role, you should possess: - Experience in a Customer Service or Administration environment, demonstrating a commitment to seeing customer queries through from start to finish. - A positive "can-do" attitude with the ability to adapt to changes with ease. - Excellent communication skills, including strong grammar, punctuation, and spelling for effective email correspondence. - A collaborative spirit, with a knack for providing ideas and solutions to both internal and external customers. - Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams. This position is a fantastic opportunity to join PGG Wrightson and potentially explore internal opportunities within our data management, credit control, and accounts payable teams. Benefits Working with us means becoming part of a dedicated team that values growth and development. We are committed to supporting our employees and fostering an environment where they can thrive. If you are passionate about customer service and administration, we encourage you to apply and become part of our mission to support New Zealand's agricultural and horticultural sectors.