Operations Adviser - National Operations Upper Hut

About the Company Ara Poutama Aotearoa, the Department of Corrections, is dedicated to enhancing the well-being and safety of individuals, families, and the communities we serve across New Zealand. Our organization is guided by core values: leadership, respect, spirituality, guardianship, and relationships. We foster an inclusive and vibrant workplace that acknowledges and celebrates the unique contributions of each individual. About the Role We are looking for Operations Advisers to join our Electronic Monitoring team in Upper Hutt. This role offers a unique opportunity to step away from the traditional 9-to-5 work schedule and embrace shift work that can better suit your lifestyle. As an Operations Adviser, you will be part of a dedicated 24/7 team responsible for managing and monitoring individuals on electronic monitoring bail within our communities. Each day presents new challenges, from liaising with law enforcement on high-risk situations to developing support solutions for those on bail. Success in this role requires excellent communication skills, critical thinking abilities, and a talent for multitasking. Empathy is essential—putting yourself in the shoes of those we support is vital to building trust and effectively addressing their needs. You will be backed by a highly experienced team to guide and support you throughout your journey. This position involves an 8-week rotating shift pattern, which includes morning, afternoon, and night shifts. You will be required to work all three types of shifts, so please consider your commitments outside of work before applying. We encourage you to review the attached job description for further details about the typical roster. Requirements To thrive in this busy role, we are looking for candidates who can demonstrate some or all of the following skills and experiences: - Experience in phone and email communications with a diverse range of clients - Strong critical thinking abilities, including problem-solving and sound judgment - Proficiency in computer literacy and the ability to quickly learn new systems - Resilience in challenging situations with individuals exhibiting negative behavior - A collaborative team spirit that contributes to our overall success - Previous experience in shift work is advantageous as routines will vary - A Full New Zealand Driver's License and the legal right to work in New Zealand without restrictions for a minimum of 24 months are required Benefits The starting salary for this role is $67,500, along with a shift work allowance. We are committed to creating a diverse workplace and welcome applications from individuals across all backgrounds, including those from disabled and neurodiverse communities, various cultures, faiths, and the Rainbow community. We understand that diversity enriches our organization and strive to ensure a fair and inclusive recruitment process. Should you require reasonable accommodations, please feel free to discuss this with us. Apply Now If you have any specific questions about the role, please reach out to Georgia Tricker at georgia.tricker@corrections.govt.nz. To apply, please submit a tailored CV and a cover letter that outlines your motivation for joining our department, highlighting relevant skills and experiences. It is essential to align with our organizational values, so we encourage you to provide examples that reflect them. Please note that this role is not covered by the Criminal Records (Clean Slate) Act 2014, so it is necessary to disclose any legal offenses, regardless of how long ago they occurred. Applicants who have lived overseas in the past 10 years will also need to obtain an overseas police clearance if hired. Applications close on Thursday, June 12, 2025. All applications must be submitted through our careers site to ensure transparency; applications sent via email will not be considered. As we have multiple positions available, we will review applications as they arrive and conduct interviews accordingly.