Supervisor Reservations - Groups, Pinewood Lodge

About the Company Delaware North New Zealand is excited to announce an opening for the position of Supervisor Reservations - Groups at our Pinewood Lodge location in Queenstown. Our company is committed to creating exceptional experiences in the hospitality industry, and we are looking for individuals who share our passion for service and excellence. About the Role As the Supervisor Reservations - Groups, you will play a vital role in the management of group bookings, overseeing operations within the Groups Reservations department. Your primary responsibility will be to ensure that all bookings are handled efficiently and that our guests enjoy a seamless experience from start to finish. If you are enthusiastic about customer service and enjoy crafting memorable experiences for guests, we encourage you to apply. What We Offer At Delaware North, we believe in rewarding talent and hard work. We are dedicated to shaping the future of hospitality, and we cannot do it without you. When you join our team, you will receive: - Friends-and-family discounts across our resorts business - Access to our employee assistance program - Training and development opportunities - Opportunities for career growth within a global organization - Access to health and lifestyle discounts What You Will Do In your role, you will be responsible for: - Effectively marketing Pinewood Lodge by managing online listings and planning marketing trips to high-value conferences and meetings - Ensuring group bookings align with our Average Daily Rate (ADR) and occupancy goals - Managing invoices and payments in an effective manner - Prioritizing a positive guest experience - Building and maintaining strong relationships with both external and internal stakeholders More About You The ideal candidate will possess: - A minimum of 5 years of experience in a similar role, with a focus on marketing and securing new business opportunities - Knowledge or experience with the Opera Reservation System - Proficiency in Microsoft Office Suite - Experience in accommodation venue management is preferred - A diploma or degree in tourism management or tourism marketing is preferred Who We Are Pinewood Lodge offers a unique village-style accommodation experience set against the stunning backdrop of Queenstown, New Zealand. With panoramic views of The Remarkables and located just minutes from the town center, our property features 130 rooms designed to provide a comfortable and welcoming stay for all travelers. By joining our team, you will help create unforgettable experiences for visitors while working in a truly picturesque environment. At Delaware North, you will enjoy a collaborative workplace where each day presents new opportunities. With a century of success, stability, and growth behind us, we empower our employees to excel in their roles. If you have a passion for hospitality and a drive to make things happen, we invite you to share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries are committed to equal opportunity in employment. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.