Tech Solution Specialist - InStore

About the Company At The Warehouse Group (TWG), our purpose is straightforward: to help Kiwis live better every day. As New Zealand's largest retailer, we have become a beloved Kiwi brand. We are committed to our core values, which guide our conversations, actions, and decisions: Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it), and Kia haepapa (Do Good). Through these values, we continually adapt our business to fulfill our vision of making sustainable living easy and affordable for everyone. About the Role Noel Leeming, a part of TWG, stands as New Zealand’s market leader in technology and appliances. To succeed in this dynamic environment, we recognize the importance of empowering our team members to prioritize our customers in all that we do. This is where your expertise comes into play. Our Noel Leeming Services team is transforming the customer experience by providing comprehensive end-to-end service. We depend on our services team to ensure customers receive the right solutions through live demonstrations, support, and advice, extending to the delivery, installation, and setup of products in stores, homes, and workplaces. This role is ideal for someone who is passionate about technology, customer-focused, and eager to enhance the overall experience. Your strong communication skills and problem-solving abilities are essential. A proactive attitude and a strong work ethic are equally important in this position. This position will be based at our Noel Leeming store, with working hours from 8:30 AM to 6:00 PM, totaling 45 hours per week. Requirements To succeed in this role, you should bring: - Experience and a passion in one or more of the following areas: sales, installation, or customer service - Confidence in setting up and installing technology - Exceptional interpersonal and customer support skills, with an ability to adjust technical language to match the customer’s level of understanding - A driven attitude and confidence in troubleshooting issues - A willingness to continue developing your career through onsite training and accreditations Benefits What can we offer you? - A paid day off on your birthday - Significant discounts across all of our brands - An additional 5 or 10 days of lifestyle leave for personal time, holidays, or passion projects - An annual sick leave entitlement of 10 days Additional Information Why consider a career with us? Our Noel Leeming Services team consists of passionate experts whose knowledge and expertise distinguish us in the market. They understand our products, ask the right questions, provide effective solutions, and demonstrate enthusiasm in everything they do. If you are looking to advance your career, learn on the job, and become a true expert in the field, this is the opportunity for you. We look forward to welcoming you to our team!