Tour Team Lead

About the Company Tranzit Tours is proud to be part of the Tranzit Group, one of New Zealand's largest family-owned transport and tourism providers. Our organization operates nationally, offering a range of services, including public transport, bus charter, school bus transport, vehicle rental, and tourism. With a dedicated team of over 2000 members, we are excited to continue our growth and provide high-quality services throughout New Zealand. About the Role We are seeking a Tour Team Leader to join our passionate team of three. In this role, you will be responsible for delivering exceptional end-to-end tour experiences for our clients, primarily focusing on the active senior market. You will collaborate with our Tour Manager and lead our team to ensure the highest level of customer service, creating seamless and unforgettable memories for our clients. Key responsibilities include: - Planning and organizing exciting tours for both new and returning clients - Leading our tour groups on engaging adventures that encourage repeat visits - Working alongside our Tour Manager to support and guide our team in delivering outstanding service Requirements To be successful in this role, we are looking for candidates who possess: - Experience and enthusiasm in the tourism industry, with a proven track record in a similar position - A passion for New Zealand's unique landscapes and culture, which you will share with clients - Excellent communication skills and a friendly demeanor, with a genuine enjoyment of meeting new people - A client-oriented mindset, tech-savviness, and a strong sense of responsibility to exceed expectations - Flexibility to work away from home as you lead our tours Benefits We offer a supportive and engaging work environment located at Tranzit Group's head office in central Masterton, with the added opportunity to work on tour trips. This is a full-time permanent position that comes with: - A great team and working environment that prioritizes wellbeing and flexible working initiatives - Employee benefits and perks from our group of companies - The chance to travel and explore off the beaten track If you have any questions about the role, please feel free to contact Ruth Osmond at 0274442582. We encourage you to apply promptly as we will be reviewing applications as they come in. To apply, please visit our current vacancies page at https://tranzit.recruitmenthub.co.nz/Our-Current-Vacancies and enter reference code 6803753. Applications will close on October 5, 2025. Please note that applicants must have New Zealand residency or a valid New Zealand work permit. Successful candidates will also be required to pass a drug and alcohol test, as well as a police background check, as part of the pre-employment screening process.