Technical Customer Support Specialist

About the Company Harvey Norman has been a prominent name in New Zealand since 1997, establishing ourselves as a trusted retailer with over 45 stores across the country, along with offsite warehouses, commercial offices, and our Auckland Support Office. Our diverse team consists of over 2,000 individuals, each contributing unique expertise to our operations. As we continue to expand, we are committed to maintaining our reputation as a market leader by providing high-quality products and exceptional customer service. We take pride in the fact that all our General Managers and retail Store Managers have been promoted from within, offering you the chance to learn from experienced professionals and grow your career with us. About the Role We are currently seeking a Technical Customer Support Specialist to join our Computers department in Timaru. This full-time position involves providing software and hardware support to our customers, both in our Techbay and at their homes, while also contributing to the growth of our Tech2Home business. In this role, you will receive comprehensive training on our systems and machinery to ensure you are fully prepared to assist our customers effectively. Key responsibilities include: - Troubleshooting, diagnosing, and providing solutions for desktop computers, laptops, tablets, smartphones, and other computer peripherals. - Promoting Tech2Home services within the sales team, Techbay, and directly with customers. - Processing returns and managing faulty products, ensuring they are dispatched for repair, replacement, or credit. - Collaborating with suppliers and repair agents to facilitate prompt repairs or replacements for customers. - Performing cashiering and sales duties as necessary. About You We are looking for a technically skilled individual who excels in customer service. The ideal candidate will possess the following attributes: - A solid understanding of computers and related products. - Strong customer service skills. - A current, full NZ Driver's Licence. - Retail experience is desirable. - IT certifications or qualifications are a plus. - Availability to work weekends and public holidays is essential. About the Benefits At Harvey Norman, we recognize that our staff are what make our brand exceptional. Over the past 25 years, our team has played a crucial role in building our reputation as one of New Zealand’s leading retailers. By joining us, you will enjoy several exclusive staff benefits, including: - Discounts on gym memberships, eye care, dental care, and banking products. - Exclusive staff discounts on our products. - Access to Employee Assistance Programme Services (Raise). - Long service recognition at five-year milestones. We believe that a position at Harvey Norman is more than just a job; it is a career opportunity. If you are dedicated, people-oriented, enjoy facing new challenges, and have a passion for retail, we would love to hear from you. You will have the chance to showcase your entrepreneurial spirit and explore roles that align with your skill set. If this opportunity resonates with you, we encourage you to apply now.