Service Advisor

About the Company At Taupo Toyota, we value the skills and contributions of our team members. We are currently seeking a Service Advisor to join our friendly and high-performing Service team. This is an excellent opportunity to become a vital part of our operations, ensuring that our customers receive exceptional service. About the Role As a Service Advisor, you will serve as the essential link between our customers and our workshop. Your responsibilities will include coordinating service jobs, keeping customers informed throughout the process, managing administrative tasks, and handling payments. You will collaborate closely with our technicians to deliver a top-quality customer experience consistently. We understand that not everyone has prior automotive experience, and we are committed to providing full training and ongoing support. What we ask is that you bring strong communication and people skills, a positive attitude, and a willingness to learn. We are excited about our dealership and workshop renovations, which are transforming Taupo Toyota into a modern and welcoming space. This upgrade will set a new standard for customer experience and enhance team comfort. Requirements To be successful in this role, you will need to demonstrate: - Excellent communication and customer service skills - Strong organizational abilities and attention to detail - A positive, can-do attitude and a collaborative mindset - Basic computer skills and confidence with administrative tasks - New Zealand residency - A valid New Zealand driver's license Benefits Joining Taupo Toyota offers numerous advantages, including: - Being part of an award-winning dealership group with a strong culture and supportive leadership - No weekend work, allowing for a healthy work-life balance in the beautiful setting of Taupo - Comprehensive support and exceptional franchise training development - Access to exciting modern facilities with ongoing dealership upgrades - Career growth opportunities within our broader Hawkes Bay Toyota Group network - Participation in recognition programs and staff events, where we celebrate our successes together Why Now? With our new dealership renovations underway, this is an ideal time to join Taupo Toyota. If you are looking for a dynamic role where no two days are the same and where you will be supported and valued as part of a great team, we would love to hear from you. Please apply now or visit our Spa Road dealership for a confidential discussion.