Banking Operations Officer

Applications Close: 18 January 2026 About the Company With a rich history of over 150 years in Aotearoa New Zealand, SBS Bank is dedicated to positively impacting the lives of Kiwis by helping them find a place to call home. Our mission drives us every day as we embark on an exciting transformation journey. We are reimagining our banking services to better meet the evolving needs of our customers and the digital landscape we inhabit. As part of this transformation, we are expanding our team and investing in new capabilities to shape the future of banking in New Zealand. If you are passionate about making a difference and being part of something meaningful, we invite you to connect with us. At SBS, we believe that when individuals achieve their financial goals, their families and communities thrive. About the Role We are currently seeking a Banking Operations Officer to join our team in Invercargill on a fixed-term basis. This role offers a pathway to a career in banking and may be suitable for recent graduates. In this position, you will be responsible for: - Providing excellent customer service to our internal customers, which includes the SBS Bank branch network and members, through a centralized administrative support service. - Liaising with solicitors to ensure a clear understanding and acceptance of SBS requirements. - Actioning requests from external parties. - Providing solutions for various SBS Bank procedures and system-related issues. - Building collaborative working relationships with all customers and team members. Requirements To be successful in this role, you will need to bring: - Competency in Microsoft Word and Excel. - Previous experience in a banking or financial environment is an advantage, though not required. - Excellent organizational skills with the ability to manage urgent and sudden changes in workflow. - Initiative, enthusiasm, attention to detail, and the ability to prioritize workloads. - A collaborative spirit and alignment with our values: Own It, Do What's Right, One Team, We're with You. This role is fixed-term for up to 12 months and is full-time, requiring 37.5 hours a week from 8:30 AM to 5:00 PM, Monday to Friday. Benefits At SBS Bank, we are on a significant growth journey and are looking for exceptional individuals who are ready to embrace our ambitious goals. We welcome passionate trailblazers from all backgrounds who are eager to shape the future of banking. As a 100% New Zealand member-owned bank, we focus on creating real value for our members (customers) without the pressure of shareholders. This allows us to offer market-leading lending and funding rates while giving back to our communities through local sponsorships and support. Every success we achieve directly benefits our members and the regions we serve. We promote an inclusive and innovative environment that thrives on challenging the status quo. Our culture is characterized by a close-knit, caring, and inclusive family atmosphere. We celebrate diversity in all its forms and actively foster a workplace where everyone feels valued, respected, and empowered. We are committed to investing in your development, well-being, and growth, because we believe that when you thrive, we all succeed. If you are ready to be part of a small bank with a big heart, where your unique perspectives and contributions are celebrated, we would love for you to join us. Together, we can help Kiwis find a place to call home. Apply today to become part of the SBS family and join the Bank with Heart.